Refund policy

Returns and refunds

Here's how returns and refunds work for BrapBox tees, hoodies and long sleeves.

Sizing and change of mind

We don't accept returns or exchanges for the wrong size, color or style, or if you change your mind. Please check the fit notes in our FAQ before you order, or email us at admin@brap-box.com and we'll help you pick a size.

Cancellations

Need to cancel? Email us within 24 hours of ordering. If your order hasn't gone into production yet, we'll cancel it and refund you in full. Once it's in production or shipped, it can't be cancelled.

Problems with your order

If your order arrives damaged, has a defect, or isn't what you ordered, email us at admin@brap-box.com within 30 days of delivery. Include your order number and clear photos of the item and the issue. We'll review it and get back to you with the next steps.

Lost packages and wrong addresses

If tracking stops moving or shows delivered and you can't find it, email us and we'll help track it down with the carrier. We aren't responsible for orders sent to an incorrect address entered at checkout, and reshipping those orders is at the customer's cost.

Refunds

Approved refunds go back to your original payment method. Your bank or card company may take 5 to 10 business days to show it. Shipping costs and any import duties or taxes are not refundable.

Questions?

Email admin@brap-box.com and we'll get back to you.