Rotor head help desk

Got questions?

Shipping, sizing, codes and the rest. If it isn't answered here, hit us up and a real rotary nut will get back to you.

Shipping

Do you ship to my country?

Yep. We ship worldwide: tees, hoodies and long sleeves. The store shows prices in your local currency based on where you're browsing from, and shipping is calculated at checkout for your address.

How long until it shows up?

Orders usually ship within 2 to 5 business days (hoodies can take a day or two longer in busy weeks). Then it hits the road:

Shipping to Delivery after it ships
United States About 4 to 10 business days
Canada & Australia About 5 to 12 business days
UK, Europe & rest of world About 6 to 15 business days

These are estimates from our shipping carriers, not guarantees. Holidays, weather and customs can add a few days.

Why did my order come in more than one package?

Tees, hoodies and long sleeves ship from different spots, so a mixed order can arrive in separate packages on different days. Nothing's missing, the rest is on its way.

Will I pay customs or import fees?

Orders going outside the US may be charged import duties, taxes or customs fees by your country. Those are set by your country and paid when the package arrives.

How do I track my order?

As soon as your order ships, we email you a tracking link. If tracking hasn't moved in a while, or it says delivered and you can't find it, email us with your order number and we'll help track it down.

Codes & deals

Do you have free shipping?

Free standard shipping to any US address when your order is $60 or more. Just type BRAP60 at checkout. The $60 is your subtotal before shipping and taxes. This one is US only.

What discounts can I get on bigger orders?
  • Spend $149+ and type BRAP149 for 15% off.
  • Spend $199+ and type BRAP199 for 20% off.

These work worldwide. Outside the US the amounts are converted to your local currency, and your cart shows you how close you are.

Do the codes apply automatically?

No, you have to type them in the discount box at checkout. US orders can stack BRAP60 with BRAP149 or BRAP199 for free shipping plus the percent off. Only one percent-off code per order.

Fit & care

How do the shirts fit?
  • Tees: AS Colour, regular fit, mid-weight 100% combed cotton. True to size.
  • Hoodies: Independent Trading Co. SS4500, regular fit, mid-heavy cotton blend fleece. True to size.
  • Long sleeves: Comfort Colors, garment-dyed 100% ring-spun cotton with a relaxed fit. Size down if you like it snug.

Between sizes? Go with the size you wear in your favorite shirt from a big-name brand, or email us at admin@brap-box.com and we'll help you pick. We can't take returns or exchanges for fit, so a quick check now saves a headache later.

What colors do you do?

Dark garments only, because rotary art pops on black. Most designs come in Black, Charcoal and Navy, and a few are Black only. Pick the style (T-Shirt, Hoodie or Long Sleeve) right on the design's page.

How do I keep the print looking fresh?

Turn it inside out, wash cold, hang dry or tumble low, and don't iron over the print. Treat it like a fresh apex seal and it'll last.

Your order

Can I change my address or order?

Email us within 24 hours of ordering and we'll do our best. Once an order is packed or shipped, we can't change it or where it's going, so double-check your address at checkout.

Something's not right with my order. Now what?

Email us at admin@brap-box.com with your order number and a photo, and we'll look into it with you.

How can I pay?

Cards, Shop Pay, PayPal, Apple Pay and Google Pay. Shop Pay Installments lets you split eligible orders into payments.

What happened to the monthly subscription box?

The box is retired. Now every design is on the shelf all the time, and you grab exactly what you want as a tee, hoodie or long sleeve. New designs keep dropping.

The crew

What's "Show us your grin"?

Warning: our gear may cause an insane amount of joy. When you pull it on and it makes you grin, send us a photo or tag @brapbox on Instagram and we'll tag you on our socials.

Where can I find you in person?

We're online worldwide, and you'll catch the BrapBox crew at Sevenstock events. Come say hi, we'll be the ones grinning.

How do I reach you?

Email admin@brap-box.com and we'll get back to you.

You're one of us now

Questions answered. Time to brap.